Payment Policy

Payment Policy

At Lutele, we strive to provide a seamless and secure shopping experience. Below are the details of our payment process:

1. Accepted Payment Methods

We accept the following payment methods for all online orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Maestro.

  • PayPal: Secure payments through your PayPal account.

  • Apple Pay: Available for supported devices and browsers.

  • Google Pay: Available for supported devices and browsers.

All payments are processed securely using encryption technology to ensure your details are protected.

2. Payment Processing

  • Order Confirmation: Once your payment is processed, you will receive an order confirmation email with your order details.

  • Payment Authorization: Payments are authorized immediately at checkout. If the payment cannot be processed, your order will not be completed, and you will be notified to update your payment method.

3. Currency

All prices are displayed in GBP (£), and payments are processed in GBP.

4. Taxes and Duties

  • VAT: All prices are inclusive of Value Added Tax (VAT), in compliance with UK law.

  • Customs and Import Duties: For UK-based customers, no additional customs duties or taxes will be charged. If you are located outside the UK (in countries we may ship to in the future), customs fees or import duties may apply, and it is the responsibility of the customer to pay these charges.

5. Payment Security

We use secure payment gateways to process all transactions. Our website is protected by SSL encryption (Secure Socket Layer), ensuring your payment information is encrypted during transmission.

6. Payment Issues

If your payment is declined or there are issues with processing, we may contact you to resolve the issue. If payment is not received within 48 hours, your order will be automatically cancelled.

7. Refunds

Refunds will be issued to the original payment method used for the purchase. Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

8. Order Modifications

Once payment has been processed, the order is considered confirmed. However, if you wish to modify or cancel your order, please contact us as soon as possible. If the order has not been shipped, we may be able to accommodate changes.

9. Payment Confirmation

Upon successful payment, you will receive an email confirming your purchase. Please retain this email for your records.